Complaint / Review
Directv
$300 Equipment Will Not Work for New HD Channels

I just got off the phone with DirecTV customer service and the customer retention department. What a joke! I have been a customer for a decade, and I have the 'choice plus' package with HD! They are now going to offer about 100 new HD channels by year's end, so I contacted them.

I am told the equipment that I own and purchased ($300) within the last 2 years will not work for HD now, and they want me to either commit to 2 years of service ($300 charge if terminated early) or pay $350 for the newer equipment. The new thing is that they own the equipment and it must be returned if service is cancelled.

I am very unhappy with them, and I will likely switch to Dish Network or just go back to Comcast Cable, as the prices are close and there is no commitment at all with cable. I think the FCC needs to regulate these satellite and cable companies, as they are ripping us all off!!!