Sep 6
10:14 PM At local facility Atlanta, GA
12:00 PM In transit Dayton, OH
12:47 AM In transit Youngstown, OH
Aug 31
5:48 PM Delivery exception Atlanta, GA
Require special equipment
10:46 AM Out for delivery Atlanta, GA
Manifest Number 275000407110
9:57 AM At local facility Atlanta, GA
Manifest Number 275000407110
9:57 AM At local facility Atlanta, GA
Manifest Number 275000407110
Aug 30
5:15 PM At local facility Atlanta, GA
2:06 PM Delivery exception Atlanta, GA
Appointment Date Aug 31 and Time 03:00 PM Set
6:16 AM In transit Indianapolis, IN
Aug 29
7:42 PM Left origin Elmhurst, IL
3:22 PM Picked up Glendale Heights, IL
This is the actual tracking of my shipment. As you can see, the last date is September 6, when it was already on its way to the sender, but suddenly it was returned to Atlanta.
Today, Monday, September 10, they called me again in the morning. They made 3 calls in a row: 2 of them at 9:19 AM (on the second one, they left a message) and then immediately after that, one at 9:21 AM. The name of the person calling was Barbara, last name (as I understood) Walker.
I cannot complain: she was doing her job, trying to schedule delivery. She was professional and polite enough. The main problem is that I was coerced by the salesperson of the Instrument Pro online music store, located in California, to order this item in the wrong way. His name is Carlos Suarez. He was really pushy, although not rude, in order to make a sale. I did not know at the time that I could simply order the very same item online, on their website, the right way.
That is exactly why I refuse this shipment. I want it to be returned to the sender and the charge to my account to be credited back, and after that I will re-order it online the right way. But it looks like FedEx Freight is going to wear me out by not sending it back, thus forcing me to accept this item.
I, as a customer, have the full right to refuse the shipment. What can I do to make them (FedEx Freight) send it back?
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