After speaking with one of Golden Hands Movers' agents regarding my contract, he agreed to waive all fees for shuttles in my destination city and agreed to use a "smaller" truck so as to avoid extra potential fees. It is clearly included on my contract which was duly executed. When the time came to unload in my destination city, Eli - a representative of Golden Hands - refused to acknowledge the contract, said his company would "never" do that and spoke to me as if I was a child despite the fact that he knew I was a lawyer. When I asked to speak to the original rep who I had dealt with (multiple times), I was told he was no longer with the company.
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