I was told that my p/u would be done between 1-5pm on 3/8. The movers did not arrive until 9:30pm. When I was provided the quote by Becky I had a quote from another mover & emailed it to her since they will beat any quote by 10%. I made it very clear that I live in a 3rd floor apartment & that the other mover waived fees for stairs & she stated that she'd waive the add'l stair fees as well. I went with them because they agreed that I'd be charged a flat fee of $1000.
I had a friend who was also moving to CA @ the same time & was sched for p/u on 3/8. The same movers that were doing my p/u also did his. They arrived to his place @ 7pm (sched appt was to be 9-12). While @ my friends doing his p/u he called & the movers asked him if he'd help move my things so they could get the move done faster. They also told him to ask me if I had anyone that could help them move my things. When the movers arrived @ my place they wanted an add'l $475.00 for the stairs & stated that my cubic footage was more than what was listed on the contract. My contract was for 267 cubic feet based on the detailed list I gave & the mover stated "it appeared to be more than that" but refused to give me an accurate measurement. I was told I should only have the $500 money order @ p/u. I refused to give add'l $ & asked the movers to leave. Sergio then called & told me he was going to have them return immediately & I shouldn't give them the money order or add'l $. He stated I'd just mail the m/o to him. I waited for the return of the movers & they never showed up. I called the driver@ 11:30pm & he refused to return unless I gave him more $. I called Sergio back on his cell phone several times with no response. 3/8 as these events were unfolding I sent several emails to Becky & Sergio detailing the issues I was having. 3/9, I rec'd a response from Becky saying - that I need to pay the add'l amt to be picked up & sent a revised contract. I went back & forth with Sergio over the phone about this. I was down to the wire with my move so I agreed to the add'l amt since I had no other options @ this point.
The movers were to p/u on 3/9 it did not happen. Sergio then set for Thursday, 3/10 afternoon. They finally showed up @ 2:30 am on 3/11. The movers completed the p/u info & asked my 1st available delivery date - I gave 3/26. Per the contract, the move could take 7-21 days. On 4/3 I got a call from a driver & he'd be in my area for delivery 4/7. I spoke to him again 4/5 his truck broke down in TX & he was not sure if / when it would be fixed & he'd call me to let me know when he'd be in my area. 4/7 I rec. A call from the driver again saying he was going to be in my area for del. The next day. I asked if he could del. 4/14 since I'd be out of town for work. I called Sergio & asked about the storage option that was given to me on the contract (30 days free storage). He stated that since I didn't ask for it on 4/3 I could not use it. I did not know on 4/3 that I would need it or that I had a cutoff for using. After several calls w/Sergio he called me saying that the driver would be handing my things off here in LA to Oz Moving & del. Would be 4/14. There was no mention of add'l fees. Oz Movers called me to confirm & said I need give an add'l $200 in cash upon del. W / the $740 money order. Prior to them removing my items from the truck I asked that they confirm the cubic footage used - which was close to 200 cubic feet & not the 350 I was chg'd add'l for. My area rug was missing @ delivery. I email emailed Sergio & he told me file a claim on csipros.org & if it turns up they will ship it to me. Each time I spoke to Sergio during this time he was extremely rude & hung up on me several times. The customer service received from both Becky & Sergio was the absolute worst. I asked to speak to a manager or owner & Sergio told me it was him. He threatened to sue me when I told him I was going to report to BBB in regard to the horrible service & issues. I filed a report with BBB that has gone unresponded to by X-press Vanlines therefore BBB is going to suspend their accreditation and mark my claim unresolved. Beware of this company!
0 comments