Von Sydow would not live up to their policy (as stated by their employees) of accepting moving box returns at any time. After I dropped off my many boxes for a refund, I was given a receipt and told a check would be mailed to my home. After several calls and letters were ignored, I was told two months later that the policy is to accept boxes back within 30 days of the move. I have requested a refund or my boxes back, of which I have received neither. If the company will not follow-through on the word of its employees, then it should at least have communicated this to me and returned my boxes.
This is an unprofessional company that I would not recommend using.
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