This is in reference to video silo previous hostage situation. Received finally their tapes/DVD's. Two of the original tapes were missing and no DVD associated with the missing tapes. Secondly one DVD worked and the other was totally destroyed intentionally by video silo.
Received following from BBB Complaint ID#: 94121906
Business Name: Video Silo
We have received your most recent correspondence in the above-mentioned complaint case. You have indicated that you are not satisfied with the business' response in the matter. Unfortunately, the BBB can not pursue the matter further as the business has not made any further concessions to their original response. At this time your complaint is being closed at our Bureau as unresolved, and the company's rating has been changed to unsatisfactory. You may wish to pursue this matter through the Small Claims Court at 312-603-5626 (Cook County) or 815-319-4500 (Winnebago County) or discuss possible legal action with an attorney of your choice.
The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. The company's level of cooperation in resolving to this complaint becomes a part of their file with the Better Business Bureau.
Thank you for contacting the Better Business Bureau.
Master Charge will cancel the charges, and after all this trouble, I cannot pursue via small claims, I can only warn people of these crooks
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