VideoSilo is a company that takes any media and transfers to a DVD. Due to the nature of their pricing you need to check you media since pricing isn't per hour but by tape (even if you have 30 minutes, same charge as 2hrs). I checked my tapes, and sent to them. Within two week period received questionable problem on the tapes repair for additional $20. When I inquired, I indicated for them to charge me the additional $20 and indicated my displeasure. Since I threatened to contact the BBB, than they immediately held the tapes as hostage even though I acknowledged that they can charge me $20 additional. If they had wanted to solve this problem they could have answered my 4 phone calls messages, countless e-mails and not threaten to withhold anything. What part of my authorization to charge me didn't they understand? They answered to the BBB of having happy, contented customers, if I only had searched for Video Silo complaints on the web, I would never gotten involved. Numerous complaints, and unfortunately the customer service has had either a senior or scam moment.
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