Beware of Banfield Pet Hospital Ladies. Do Not fall for the Wellness Plan (Scheme).in a nut shell, I my wife, seeking the best of care for our six year old Golden Labrador Retriever Macs, went to PetsMart (Franklin Blvd Gastonia, NC), bought the insurance and brought him on a regular base. Macs developed a lump on a toe and he was constantly biting at an open sore on his foot. A Banfield Vet bandaged it, prescribed antibiotics and sent him home. Within a few days and two more visits, the toe was larger and became infected. Banfield, playing on my wife's emotions, coursed her into buying a more expensive health plan, saying the plan she had would not cover the treatment (not true). We put no monetary value on our pets' health; as a matter of fact Macs has better coverage than I do. The next day, Seeking a second opinion (in Bessemer City) the Veterinarian immediately (looking at the wound) diagnose possible cancer in the toe. The Vet also remarked that if it was caught sooner the consequences could have been avoided. Because Banfield did not, diagnose or treat it properly, Macs lost the toe. Then upon a biopsy and x-rays the Vet found, the cancer had spread into his leg. Macs life is now cut short by Banfield's negligence, where, rather than treat the patient (prolonging the infection), they postponed it to get more $ and greed to sell insurance. That in the fine print has a clause for full payment.
Note, within a week of my wife agreeing to the higher insurance (through coercion), and finding the new vet that diagnosed and took care of the problem immediately, she sent letter and made phone calls to Banfield to cancel the plan. Now Banfield is demanding $300.00 that they are not entitled to by harassing her by mail and phone calls and putting a blemish on her credit record. They are insurance scammers in ever sense of the word. Where have you ever heard that you could not cancel any policy, especially with in a week? Given the fact they were paid handsomely for what they did not do correctly in the first place. And that she did not continue treatment with them at all from very day of signing the new plan. Banfield demands she is obligated to pay them, even if their lack of professionalism (negligence) cost a life. Beware Yours, Rocco XXXXXX (PERSONAL INFO REDACTED)
Rocco m.
Gastonia, North Carolina
U.S.A.
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