All of these complaints lead to Banfield promising to treat your pet, and then telling you after you bring your pet in that it is not covered under your policy. They get you for more money, and if they don't get it they send the pet away and refuse to deal with you anymore. They will not refund your money.
Why do we allow Banfield to get away with this? PetSmart has a bad reputation on there care of pets and I think it is because of the hospital. Banfield has seemed to even kill pets in other complaints! What can we do about this as a whole? Can we seek help with the animal rights people?
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