Banfield in Watchung NJ acted negligently in the care of my dog. The Doctor and staff departed from the conduct expected of a reasonably prudent person acting under similar circumstances. They misdiagnosed, mistreated, and mishandled my pet. Sending me away with over a hundred dollars in charges (above and beyond my wellness plan coverage) without treating my pet at all. I carried a sick animal, bleeding profusely all over himself and me out of Banfield and out of Petsmart without anyone seeming to notice. I took him to a private vet and found that with an infection, two open sores and a fever of over 105 he was near death.in fact the private vet wondered how he was still with us. Recently, after many calls to Banfield's customer advocacy team 1-888-500-2288 I was contacted by the NEW manager of the Watchung location. She was very pleasant and like everyone else I talked to she seemed sympathetic.
0 comments