I live in Palm Bay, Florida. I just got a divorce and
hired a moving company, America's Top Movers out of
Hollywood, Fl. (954-986-0308) to move my entire three
bedroom home full of my belongings to a two bedroom
condo in Temecula, Ca.
The original quote was 2500.00 to move. When they arrived I had added a bedroom set and a chair, love seat and frig and the estimate went up to 11,000.00 I cried and told them to unload the truck. I did not have that kind of money, so they went back and forth on the phone with their boss and we finally agreed after a few hours on 7,500.00.
The moving truck arrived Jun 12. I gave them
3950.00. The company said they would hold all of my
personal belongings in their storage warehouse in
Miami for free up to one month while I found an
apartment.
Two weeks later, On Sunday, July 1 the truck delivered my belonging but they forgot of my belongings.
The movers would not open the truck or even remove one
box until I signed that I had received all of my
belongings, and then they made me give them a
cashiers check in the amount of 3550.00, totaling
7500.00 before I could see my belongings. They stated
it was company policy.
I was shocked when they said ok we are finished.
They were getting in there truck to drive away. I
explained they only delivered of my items. They told
me to call the company. But the office was closed.
I called 911 and officer Rahn from the Sheriffs
department of the city of Temecula, came to help me.
He looked at the packing list and looked at what was
delivered and told the movers to give me back my
cashiers check. Officer Rahn told me to cross out my
name where I had signed and write that I did not
received all of my belonging. Then officer Rahn
explained that this was a huge problem most consumers
dont know about. Theft!
The small print on the front of the contract I sign
were they say they will cover lost or damage goods
really says on the back that they are not responsible
for lost or damage.
I say that if one box is missing that is a loss. When
they steal your whole life that is theft. Is this
really allowed in our country? Can people really say
they are a company, have a clean record with the BBB
and then not deliver your goods and not be held
responsible? This just does not seem fair.
I am a single mom. My son is devastated to say the
least. I have cried buckets and me and my son feel
scared and are in a state of shock that this can
happen in America.
I have lost all 68 boxes. This include ALL of my
kitchen items, and everything I own. They delivered my
side loader washer but not the matching side loader
dryer. My stainless steel stove but not the stainless
steel refrigerator, my posterpedic mattress but not
the box spring. I have no computer, which I just
bought in March. No 32 flat screen TV, no end
tables, no lamps, no bathroom items, including all of
your hygiene stuff, plus the shower curtain, trash
can, soap dish, ect., from both bathrooms, No kitchen
wear. I dont have a pot, no pan, no skillet, no
plate, fork, knife, bowl, cup, glass, no small
appliances like my juicer, blender, toaster, toaster
oven, mixer, crock pot, cookie sheets, cutting board,
spices, cleansers, kitchen decor, no portraits that
hung on the wall through out my home, no baby photo
albums of my self as a child, no baby items of my
sons, no school memorabilia, no china, no nick naks,
nothing. My VCR, DVD player, music CDs, books, school
year books, my mom and dads wedding album, my
grandmothers black and white photo albums from the
30s. All of my sons toys are gone, his legos, his
play station, all the games, his collection of cards,
all of our comforters, pillow, blankets, towels, wash
rags. I have lost everything that is in your house
that you have to pack in a box!
My son, Tarrant who is 11 yrs old and I are trying to
make the best of it by living from friend to friend
and family members. But this has taken its toll. We
want our lives back. We want to move into our home.
School is starting soon. I do not have the money to
replace all that we have lost. I cant afford to keep eating out and spending gas money moving from place to place.
This has been extremely stressful. We have tried very
hard to be patient and understanding. But enough is
enough. I want my house back. I just want to go home.
I am paying rent on a place I cant live in.
I have made several attempts to contact Melony with
Americas To Movers; she spoke with me on July 2
and said they made a mistake and that my belonging
would be on a truck the next day. That was two weeks
ago.
I have called back several times and cannot get them
to return my call, they hang up on me, they put me on
hold and never pick up, or they say she is not in. I
cannot get Melony to talk to me and let me know she
has my belongings.
I have contacted the BBB and Rosalyn Morales
[email protected]. She wrote: back stating she contacted
Americas To Movers and that they said they made a
mistake. That they forgot to deliver all of my
belonging and that it would be on a truck within the
week. This letter was written on July5.
I have written Rosalyn back several times to let her
know I still have heard nothing of where my belongings
are. She has not returned my call since July 5.
I contacted an attorney in Orlando. Kim George
(407-649-0080) has written a letter to this moving
company stating they need to return my 3950.00 deposit
and all of my items from my home or pay 38,000 to
replace everything that I lost.
The moving company has not yet complied and has not
made an attempt to respond to me.
On July 17th, I emailed the Mayor of Hollywood, Fl. Mayor Giulianti contacted the chief of police and Sergant Manny Marino called me on July 18th. Sergant went and spoke with Melanie from Americ's Top Movers and stated that my belongings are on a truck as of July 17th and would in fact arrive on July 25th.
I then was contacted by a girl from the moving company. She stated that Melanie was out sick and that my items were on a truck and would arrive on July 25th. The truck driver would in fact call me on July 24th to give me a time.
Today is July 24th. I could not get through to the company. My father Joe Hull called the moving company and requested to know the details of my move. A gentlmen stated that the items did not leave till July 23rd and that I would not recieve my belonging until sometime July 27th or 28th.
The Sergant Marino also contacted the moving company and got the same run around.
This is inexcuseable. I am requesting that this company be held accountable for fraud and emotional abuse. I consider this theift. I want my belongings.
I have paid them 3,950. They were to have this delivered four days after I called them. It has been a month since I have called.
I have a little boy to take care of. I have been living from place to place and eating out three times a day and living out of a suit case for a month.
I have paid rent on a place I cant use, I am paying for utilities I am not using.
I am spending a fortune in hotel, gas and food and cell phone charges trying to get some help.
I would like to take this moving company to court. They have lied to the BBB and to the Police and to me. I have put my life on hold sitting here like a sitting duck waiting for my belongings. How do I know my stuff has been shipped when they keep lying.
Please help me!!! I am a single mom on disability. I have cronic asthma and I am under such extreme stress that I need to see a doctor. All of my medication is on the truck. I packed enough for one month. I need help please!!! This cant be legal to do to a Human Being. Surely I have rights.
The truck arrived July 27th, with the same men who delivered last time. Again. They asked for the check up front. My best friend was there when the truck arrived because I did not believe they would show up I went to see my dad. Cathy Mejorado, my best friend says that she did not give them the check because they did not deliver all the items on the packing list. I am short 15 boxes and what came off the truck was damaged. All of my 51 boxes were in Rubbermate heavy duty plastic containers, in stead of cardboard. Cathy states that the plastic containers were severly damages and crushed. The driver even agreed that my house hold items were not taken care of. I feel this company did this on purpose. Cathy states that the lids of the boxes were off and it looks at though they went through my belongings. All of my nice expensive portraits that I hung on the walls in each room are missing. How can you misplace art? How can you move someone and the boxes look as though an elephant landed on them. Where is my 32' flat screen TV?
I hold Melanie personally responsible and the company and something needs to be done about this.
0 comments