I hired AMEX Movers 4 weeks in advance of a local move in San Francisco. They had told me they would arrive between 8-10am on the day of the move. I waited all morning and no one showed up or called. I tried calling several times and finally reached someone at 10:15am, I was told that the truck didn't start. I asked why no one contacted me and received no reasonable response. I asked if they would be able to get another truck out and I was told probably not today.
I was forced to hire a different moving company for a same day move and paid a premium. I contacted AMEX Movers on 4 occassions requesting a refund of my $100 deposit and I never received a call or email back.
I am currently considering legal action against AMEX Movers in order to prevent them from doing this kind of thing to anyone else.
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