My sweetheart's grandmother died on Sunday and also the memorial and Shiva was Wednesday. I reside in Philadelphia and also the memorial was in Boston. Because it was such short-notice I had been unable to attend. I decided I had a need to deliver anything, therefore after some Web searching I ran across 1 800-bakery.com. It had been an excellent idea, the site is full of 100% client satisfaction statements also it guaranteed overnight shipping easily requested by 2pm.
It had been 11:00am on Friday and that I put an order for many baked products and settled the $20 overnight delivery price. I obtained a confirmation mail by having an order quantity and that I was so pleased that in certain little means I really could be there for my sweetheart and his family.
Only a little afternoon on Wednesday I named the 1 800-bakery. Comis customer support quantity and simply questioned if it'd appeared since I have never obtained a delivery quantity to monitor the purchase. I had been placed on store after which informed they'd check up on it and obtain back again to me. 10min later I obtain a phone from their store and stated it had been an "error" on the website component and believed the purchase was for Friday shipping. They agreed to deliver it for Thursday without any cost but I had been so angry, I taken care of overnight delivery, I actually donot know how that may have gotten confused for-anything but overnight. I had been super annoyed. Thursday was undesirable, the memorial was Wednesday plus they might have never observed the mistake easily never named. I called back and requested to talk to the supervisor, the client support representative offered me the mobile phone of the dog owner, David. I instantly named him and allow him have it, stating this really is undesirable like a company, to ensure anything after which create no test pursuing through with it. I'd realize if it had been the companies problem when the purchase got on period, however the purchase was basically never completed. He explained this "often" does not occur. He was really apologetic and stated if he was nearer to the location he might generate the purchase there herself. I told him he's dropped a great client.
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