We're an area pet charity in Nj which was having a with Santa evening on November 30th. We put an order for 30 garden signs for run company/2 Day shipping on Thursday, November 19th. The client support individual, Emily Marcus, guaranteed me via e-mail (and that I possess the emails to show it) that I'd obtain my purchase by end-of-day on Friday. I requested twice and was informed the exact same twice. It had been the week of Christmas and also the volunteers for that business all had outoftown ideas starting on Thursday and wouldn't be returning until late Friday morning in the Christmas vacation. So Friday comes with no indications. We delivered a contact that night seeking details about the purchase. Wednesday comes, however no indications. We directed another mail requesting info and allowing the organization realize that we'd no use for that indicators when they were shipped. Thursday morning comes and we email twice again. We're subsequently informed the bundle ought to be shipped that morning. Well which was no use once we today had virtually no time at-all to place the indicators around city marketing our function. Therefore we required a reimbursement — we were informed they'd return the HURRY delivery costs (nicely, cheers because it wasn't a hurry work) along with a $30 charge associated with straight publishing. The sum total of the purchase with delivery found $300 plus they were prepared to return $92. What were we likely to do with garden signs that maynot be set around city until late Friday to get a Sunday occasion... Had we recognized the products were not likely to be shipped promptly, we'd haven't actually requested them... Oh, and BTW, the things did not actually vessel until Wednesday, November 25th, that was nearly 1 week (not following day as advertised) after our purchase was positioned also it was delivered via overnight advantages super-saver — not 2 Day advantages once we defined. Therefore to review, we requested on Thursday, 11/19 and anticipated shipping on Monday, 11/24. The indicators did not actually vessel until Thursday, 11/25 and were shipped on Thursday, 11/26 (your day before Christmas). Your function was Sunday, 11/30. No telephone call or mail concerning the wait on Thursday (your day the cargo was likely to venture out), Friday, within the weekend, Mon or Wednesday... We have currently place in a state with this charge card business wishing the outstanding $200 is likely to be delivered — I am talking about, we're a charity, for goodness sake and cash has practically been TAKEN for products that we could not use!!
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