In early November I contacted this company regarding the financing they offer to purchase one of their custom hair replacement units. I received a response in late January from Egypt Lawson that I was approved for up to 5,300. Their posted turnaround time for a custom unit is 4-6 weeks. I submitted my order, along with a $500 down payment, as requested.
Two weeks later, I wrote them to cancel my order and refund my $500, because, they had not confirmed receipt of my $500 deposit; had not explained payment details or arrangements (no contract); had not confirmed custom product details; had not provided a target delivery date, in fact, had not responded to my many attempts to contact them.
This should have warned me that these people were shoddy and that it was very risky to deal with them, but I guess I was just very gullible and they certainly took advantage of that. After receiving my cancellation notice, Egypt Lawson again contacted me to say they had received my order and would be sending a payment receipt.
On April 27, I emailed the company asking to speak to someone in person because of multiple concerns: For one, I continued to pay when their Google payment notices were received by email, but then they withdrew a duplicate monthly payment directly from my bank account without my authorization. Also, they originally promised to ship by March 23, their revised ship date was April 13, then they said, "by this weekend" (April 20), which never happened. AND, of course, no one contacted me or answered my emails.
At one point Egypt told me the package had shipped but would take at least 9 days because it was sent by Fedex Ground. I responded that if the unit was shipped via Fedex Ground services, it should have reached me days ago because that service guarantees delivery in 1-5 business days within the contiguous U.S. Then, of course, she came up with another lie to cover her first lie.
On May 14, I cancelled the order and requested a refund of all payments, totaling $1,333.34. They responded by refunding $416.57. When I asked for the remaining $900, Egypt said it would be refunded within 30 days, which I of course knew was a lie because she had ALWAYS lied from the time I started dealing with her and her fraudulent company.
Today is June 16, almost five months after my order was placed, more than a month after I officially requested a refund, and I still have not heard from them, received a product or my refund. Two weeks ago, I reported them to the Better Business Bureau and they are being investigated. I have also contacted my attorney and will move forward with a legal case against them.
It is unbelievable how many trolls there are on the Internet just waiting for some unsuspecting fool to become their prey. I hope this report enlightens others to BEWARE of HAIRLINEILLUSIONS!
Kathy
Milwaukee, Wisconsin
U.S.A.
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