Hello, my name is Kimberly. I am writing this email because I have been paying Belen Moving and Storage my funds through a representative named Margot Kapor's personal account, why was I given a personal account I don't know.
I have paid the company in full and have not been given reciepts and a name and address of where to locate my furniture, your assistance in this matter is and greatly will be appreciated. Here is the complaint I wrote to the so-called managers of the company Margot (Belen Moving and Storage) and Dave (Cross Country Moving), I just filed a complaint with several other law enforcement companies on movingscams.com including, Federal Motor Carrier Safety Administration as well as DOT. I will be filing with the BBB after this email, please help.
I can be reached at (ROR REDACTED PHONE NUMBER FOR SECURITY PURPOSES). I have not been given the name of the Owner of the company upon multiple requests to speak with him and know his name, every 888 or 800 number I call Dave (cross country moving) answers, and the phone numbers on Belens website and invoices are not accurate or in service the only number I am given is a 202-997-3620 which is a personal cell phone and Margot does not answer it and does not return phone calls until days and weeks later.
I have paid all fees owed and due to this company and have not been promptly supplied with receipts or where I can pick up my furniture. Please advise. I believe these companies are scams and all the numbers on their websites are false. I will be submitting this complaint to the States Attorneys office.
I have been lied to time and time again with this company. Margot is very unprofessional and rude, and Dave, acts like he is helping but sends me false info on how to contact someone in the Belen moving and storage, they work hand in hand. They are black listed in on the internet and spoken negatively about on (ROR REDACTED LINK FOR SECURITY PURPOSES)
I cc'd them both on the email to show that I mean business and that I have contacted your Establishment, I will also forward an email sent to my Dave claiming that he spoke to Belen about their "Management" style when I requested accurate info about Belen, the link he sent me did not work in the email it was null and void, when I emailed him to ask him to send me an updated link, he never responded.
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