Complaint / Review
Aaron's Sales And Lease Ownership
Charged for Mattress I Never Received, Refund and Credit Refused

I recently purchased a bed frame (headboard, footboard, side rails and center supports; I already owned my own mattress and box springs) from Aaron's Sales and Leasing in Visalia, CA. Upon making my final payment, I got a final receipt and certificate of ownership. Those papers say I paid for a mattress that I did not receive. I did not need a mattress, so I did not buy one.

I pointed this out to the managers and asked if I had paid for a mattress that I did not receive. They said yes, I had in fact paid for that item. I paid for something I do not have and did not get; in fact, it is not even the right size mattress for my bed. I asked them what they were going to do about it, and they said they would talk to the owner and get back to me. I had to call them, because they did not call me.

After calling several times, I was told that the owner was not going to do anything about the situation. They were sorry I had paid for it, but I was not going to get my money or even a store credit for the mattress I paid for but did not receive.

This morning I was told that if I had pointed out the mistake before I made the last payment, then maybe they would have done something. I had been pointing this fact out for several months and was being told that I was mistaken and that I was not paying for this mattress. But it turns out I had paid for it.

Now I will admit that I had been late on some payments. I did however make all my payments and even paid the bed off. But the fact remains that I paid for an item I did not order, do not want and do not have, and I am being told I WILL NOT be given my money back or a store credit.

Oh, and let's not forget to mention that the times I was late, I was harassed by the employees. They would call 15-20 times a day and hang up. They would show up at all hours of the day or night and beat on my doors and windows for 30-45 minutes at a time. They would leave 10-20 notices taped to every window, door and gate on the property, and even put them all over my car. I was threatened and treated very rudely.