I recently purchased a Bed frame (headboard, footboard, side rails and center supports, I owned my own mattress and box springs already) from Aarons Sales and Leasing in Visalia, Ca. Upon making my final payment I got a final reciept and certifacte of ownership. On those papers it says I paid for a matterss that I didnt recieve, I didnt need a matterss so I didnt buy one.
I pointed this out to the managers and ask if I had paid for a matterss that I did not recieve. They said yes I had in fact paid for that item. I paid for something I dont have and didnt get, in fact its not even the right size of matteress for my bed. I ask them what they were going to do about it and they said they would talk to the owner and get back to me. I had to call them because they didnt call me.
After calling several times I was told that the owner was not going to do anything about the situation, they were sorry I had paid for it but I was not going to get my money or even a store credit for the matteress I paid for but did not recieve.
This morning I was told that if I had pointed out the mistake before I made the last payment then maybe they would have done something. I had been pointing this fact out for several months and was being told that I was mistaken and that I wasnt paying this matteress. But come to find out I had paid for it.
Now I will admit that I had been late on some payments. I did however make all my payments and even paid the bed off. But the fact remains that I paid for an item I didnt order, dont want and dont have. And am being told I WILL NOT be given my money back, or a store credit.
Oh and lets not forget to mention that the times I was late, I was harrassed by the employees. They would call 15-20 times a day and hang up. They would show up at all hours of the day or night and beat on my doors and windows for 30-45 minutes at a time. They would leave 10-20 notices taped to every window, door, and gate on the property. And even put the all over my car. I was threatened and treated very rudely.
0 comments