Judging by the other complaints I've read on this site, this company has been getting away with ripping customers off for a long time. Unbelievable!
An order of 5 men's business shirts was dropped off November 15. On November 20th when I picked up my order, I was given 4 shirts back. The missing shirt was a brand new shirt from Dillard's that I had worn once. I have a receipt for the shirt for $64.50 before sales tax.
I have documentation that shows their error, the company employees have agreed that I am due a refund, but due to store turnover I have spoken with 7 different employees about this matter.in addition, I have left two messages for the owner that have gone unreturned. Based on the comments I find on the Internet about this guy, I'm not holding my breath.
The company process is such that no one is given authority to solve problems and I think most customers don't have the time to go through all this trouble, so they just give up. This is the second item they've lost, but the first was a pair of pants that were older, so after trying a few times I gave up. Shame on me for continuing to use them because they were conveniently located.
I'm assuming based on comments I've heard from employees that this is a standard operating practice. If this is the case, I can't believe they are still in business with as many locations as they have. I am a busy executive and have wasted hours just trying to get my money back. Needless to say I will tell everyone I know and come in contact with NOT to ever take the chance of using a ripoff company like Quality Plus cleaners.
0 comments