Re: My Dispute of All International Calls Charges By AT&T (Via telephone conversation on 11-10-06, Fax dated 11-10-06, Fax dated 11-11-06, Fax dated 11-15-06, CC letter dated 11-26-06 and Letter dtd 12-03-06)
Dear Sirs,
I am surprised by the number of threat letters AT&T send me without finding the time to investigate and answer my enormous correspondences, in which I repeatedly disputed the international call charges on my long distance bill!
The reason I dispute the bill was that AT&T has repeatedly and without my approval slammed my international carrier, Net One. The service with Net One, which I chose to be my sole International carrier, was established on July 3rd. My Net One Customer number was 640. I was glad to use Net One as my International calls' carrier because it was known that AT&T was the most expensive carrier when it comes to international calls.
On or about Aug. 30th I contacted AT&T in an attempt to save money asking for a plan to reduce my long distance calls from 500 mins to 300 mins., which I assumed meant calls to other states within the USA, since I had previously established the international service with other carriers.
It was never mentioned to me nor was I informed that AT&T's LONG DISTANCE SERVICES meant and included INTERNATIONAL CALLS TO SOVEREIGN COUNTRIES, because as mentioned before I knew that AT&T apply the highest rates when it comes to international calls.
On or about Sept. 8th I was advised by representatives of Net One that AT&T slammed their service to me. I re-established the service with Net One and my re-activation code was xx44.
On Sept. 12 at or about 8:41 am I called AT&T and complained that I didn't authorize them to block Net One as my international carrier.
On Nov. 10 and after reviewing my AT&T September bill (AT&T has the tendency to send its bills later then the regular billing system of all other businesses, which usually send their bills by the end of the month), that was when I first realized that AT&T blocked Net One and set itself as the sole international and long distance carrier. I don't recall authorizing this.
Applying common sense and logic, why would I want to replace Net One, which charges me 18.9 cents/minute with AT&T, which charges $4.20/minute!
I have been contacting AT&T ever since Nov. 10th and received no answer to justify their actions nor to my request to resolve this matter by re-establishing my service with Net One back value and have them charge me for all the international calls or have AT&T apply the Net One rate to my international calls, since I never requested nor authorized them to terminate or slam the service with Net One.
Instead I received a bill that I owe AT&T $1,616.35. Unfortunately and up to this day, AT&T failed to answer in writing or any other form of communication except for sending me avalanche of threats. AT&T chose to sent threats and ultimatum rather then a professional, justified response.
Please notice that AT&T's "CARRIER INFORMATION" section of the bill is vague, ambiguous and doesn't mention anything that indicates to any customer, acting in good faith, that it means international calls, when it comes to defining what they mean by Long Distance service. I do strongly believe that AT&T should have mentioned in their "CARRIER INFORMATION" section and in CAPITAL LETTERS THAT LONG DISTANCE CALLS MEANS AND INCLUDES INTERNATIONAL CALLS TO OTHER COUNTRIES, OTHER THAN THE USA.
Finally, To my dismay I received another letter for service I never requested. The funny thing is that it doesn't mention what kind of service it is.
I recieved no reply from AT&T but recieved lots of threats. I did contact FCC but again my complaints were totally ignored. Is there a way you guys can help us? Please let us know if any of the posted complaints was settled.
I am desperate for help.
Hala
Vista, California
U.S.A.
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