We had purchased an enclosure kit from Menards a few years back, put it up and had no problems with it. Over the years the canopy of the enclosure kit was a little worn and torn so we decided to order a new one in September.
We pulled out the paper work and decided what size we needed and made a phone call to the manufacturer, (formerly North American Outdoor Products) Shelter Logic. While ordering the new canopy top, we told them we needed the larger one, it only comes in small and large. The top showed up and we put it up only to discover they sent us the small size.
We called to inform Shelter Logic of the mistake and they told us to take pictures because the costumer service representative didn't believe us. We then went onto explain that we had already taken down the top and had one hell of a time trying to get it back into the original packaging, they understood and told us to ship it back.
We shipped back the product with the understanding that we would then get the correct size shipped to us. A week went by and we had nothing, we called and questioned when we should expect it to arrive. The man I spoke with was Bill Rocks at extension 2237 who told us the product was to be shipped that day, Friday. Later that day, a phone call was received from another representative, Joyce, who informed us that they have a lot going on and it will be shipped Monday.
Another week goes by and we still hadn't received the product as promised. Another call was put into Shelter Logic to find out whats going on and all we got was an answering machine. Multiple messages were left before informing our Attorney General, Mike Hatch. It is now January and we still haven't spoken to anyone from the company. The Attorney Generals office has sent two letters and has also made multiple phone calls. We still yet to receive a replacement canopy or the money we spent on the replacement canopy.
0 comments