Partner moving picked up my belongings on 21 Jul 06 and placed them in storage. On 25 Jul, since I had heard nothing from the company, I called partner moving to request a delivery date. At which time I was advised there would be an additional charge of $2500 because of storage and that that number of boxes required for the household goods was 30 vice the originally estimated 20. First, I did not request the additional packing of boxes.
Other arrangements had been made to ship any 'excessive' boxes by UPS. The driver stated to my friend in Virginia (Melanie Smith) that the extra boxes would not be a problem because my belonging took up less space than previously believed so their would be no additional charge. Partner moving is now claiming that the 10 extra boxes required an additional 150 cubit sq. Ft of space which caused another pickup to be 'bumped' which justifies their original additional charge of $1500.
Obviously I argued this point and the customer service representative and the amount was lowered to $1350 for the additional 10 boxes (moving boxes, not crates or anything). I am not above paying a reasonable amount for the additional 10 boxes; however, I do not feel that $1350 is reasonable especially when I did not request the service. Anyway, the original $3700 and the additional $1350 have been paid in full to partner moving via cashier's check; however, they are still refusing to ship my belongings or to give a delivery date for my household goods.
Furthermore, originally, the company agreed to 'full payment' when the furniture arrived to Colorado Springs since I was not physically in Virginia where the household goods were located and because of their inability to process a credit card over the phone.
After picking up the shipment the company said I must also pay 60% immediately or they would not ship the goods. Furthermore, the company representative Shay implied there would be damage if the amount was not paid immediately. On 26 Jul, I paid the entire amount ($5050) and the company is still refusing to commit to a delivery date.
I have contacted the company repeatedly and for my efforts I have been lied to, threaten, given ultimatums, put on 'indefinite' hold, etc. I am at a loss. Research showed that that partner moving has been the defendant in four lawsuits during the past 8 months ranging from damages to contractual failure to indebtedness.
Two cases have resulted in judgements against partner (both holding a status of 'Unsatisfied') and the other two remaining cases are still pending.
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