I went shopping at the IKEA store in Schaumburg, Illinois and my purse was stolen out of my cart. All I was left with was my cell phone.
I lost my money, cards, and my only set of apartment keys and car keys. I had only one set of both of these keys because I had just moved and was shopping for my new apartment, and I had recently bought a used car. The management was tepid at best at helping me, they would not show me video footage, nor did they care if I had a ride home. While waiting for a tow truck and trying to arrange a ride home and a place to stay (I live 20 miles away, not so easy) I was told by Joe in Loss Prevention that I must leave the store. I explained to him what had happened to me, and I was given 1 - 3 hours to wait for a tow truck to get my car towed to a place to get new keys made for my car. I was told I could not wait anywhere else in the store (employee entrance, or vestibule) and that if I did not leave voluntarily, I would be escorted out by security. He said he was only following store policy. I was distraught by this, and I left on my own after more arguing. I had a thin coat, no gloves or hat and it was 30 degrees out. All of my outdoor clothing was left in my locked car. I was put in danger by IKEA by being forced to wait alone in a cold dark abandoned parking lot.
IKEA is not prepared or willing to help people on a human level, only prepared to deal with their bottom line, which is too low. I am not surprised to her from others that their customer service in infamously horrible.
I wrote a letter of complaint to the IKEA customer relations headquarters, and about 3 weeks later I was called by the security manager at IKEA Schaumburg. He asked for more information about the situation. He said the situation could have been dealt with better, but did not say how.
He offered me a $50 gift card, when this whole fiasco cost me $700. Anyways, I do not want to go back there, and I would rather tell my story in public forums to show how horrible their customer service is!
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