This all started one week before christmas of 2006. We get our paper bill in usually one or two days before they disconnect our service for non payment so my wife and I go into a sprint store to pay our bill as we were out doing errands anyway. We walk into the store and go to the payment machine. It wont take our payment for the bill. It says -$143.10. We ask a sales rep and he looks at our account. He says your deposit came in early and they gave you a credit on top of that. Merry Xmas! Great, now we can go xmas shopping for our extended family.
The thursday before christmas, my wifes phone gets cut off. The automated voice on my phone says we have a zero balence and a 143.10 credit on teh next bill. My wife's phone said they she would need to pay -143.10 to restore services. She argued with them for 5 hrs with no resolve. I was at work at the time. Durring this time, there was an emergency and she was not allowed to call 911 because of this. While she was arguing, she spoke to a rep, then later she called again and asked for a supervisor and the woman she got was teh first woman she talked to. 5 hrs before, she was just a rep. I guess she was promoted. She told my wife that it wasnt her problem this was happing and we owed over $400.
I called the next day and spoke to someone for 2 hours about the issue. He looked in the notes and aggred that credits were due and have not gone through. Her phone would be turned on within half an hour.
It wasnt and I spent another hour getting it back on. This is January 14th and my wife's phone is cut off again and now the credit have changed. Now its 131.90 but they want payment.
The credit check is lenient but don't be fooled. Sprint wants to rape you for your money, your sanity, and dosn't care anything about customer service. We are going to try Cingular/ATT/SBC or who ever they are today.
If you want to contact me, my email is XXXXXXXXXXXXX.net. It has not been updated through R.O.R. Yet. (e_mail address redacted)
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