Received order on 12/6/06, wrong size, emailed and received return authorization # as per their policy. Package sent back on 12/7/06 via UPS; tracking showed package delivered on 12/11/06.
Return policy states it takes up to 14 business days to process for credit and will email notification when completed. Waited patiently with consideration to the holidays. I called and left 2 messages on their voice mail, after repeated attempts to get a human on the phone had failed on 1/4/07. Their advertised busniness hours are M-F, 10am-5pm, which leaves an extremely small window of opportunity to contact for those of us that work 10 hour days and don't have access to taking care of personal business at work, and the business does not call back on your only day off during the week. So I emailed them 1/7/07, with the information of what was returned, return auth #, date received via UPS, information found on their website for a non-restocking fee for that particular item, and the amount I expected back that included their freight charge included (amount due back to me is $136.01). As of 1/13/07, I have had absolutely no acknowledgement of any of many attempts to contact this company. I'm frustrated that a business of this stature conducts itself in this manner. I've done alot of business over the internet over the years and I've never, never encountered a business like this. I want my money back and nothing more to do with this company.
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