In 2002 I cancelled my cable service and was told to take my 2 boxes to the drop center off Denton Hwy. When I went into the store it was extremely busy and only one older woman helping a long line. She asked if I was just dropping off boxes and told me where to set them. I did and she never told me that I would need a form of receipt. I later got contacted through mail I believe stating I owed for the boxes. I contacted them letting them know I had already turned them in. The situation never got fully resolved but I really didn't hear much or receive anything else after that time period. I am in the process now of trying to purchase a new home and just discovered from my mortgage consultant that I have a debt on my credit from Charter and it has recently been turned over to Afni Collections. It had gotten turned over to them in August from what my mortgage consultant said. I had not gotten one single thing from Afni nor Charter in years! I contacted Afni to originallly see what this was all about and to get it resolved. They were not only rude and not helpful but insulted me. They stated that they sent me a statement and have been every month since they took over the account. I have not received one single piece of mail or any other information from them on this. They then I asked me in a sarcastic way if i "checked my mail". We spoke to a man named Bryan the first time. Just to try to get it resolved so it did not delay the closing on our house nor our loan we offered to pay them $50 and they said that they would accept$800. We laughed at the offer and denied it. The next time we called we spoke to another extremely rude person named Tiffany. The second a ttempt to get any type of information on this debt was unsuccsessful. She had no informaton other than the amount. We then thought we maybe could call Charter and get the help we needed. We first spoke to a representative that was no help and couldn't give me any information besides telling me it was an equiptment charge. We asked several times to speak to his supervisor and he made up different exuses to why she was not available. He told us to resolve it we wouldd have to go to the store location we originally dropped the boxes off to. We asked him what the next step we should take because we knew we were going to get the runaround there also. He had no answers for us. We then asked for the phone number to that location to call ahead of time to make sure there was a supervisor on duty so we didn't waste a trip. He couldn't find a phone number to the location after trying numerous times to get one. How does a huge company like this not know how to contact their own store locations? This makes it more clear as to why they can't even keep track of the items people return at the store. Finally after refusing to hang up until spoke to someone we got one. Her name was Jam. She was nicer but still just told us we had to go to the store to resolve it. Later that night we did a search on Afni on the internet and one of the first links to come up was a section on usacomplaints.com where Charter Communications and Afni Collections were ripping people off with similar stories as ours. We now know we are not alone! We are going to fight this until it is resovled! This is not only not right but unfair. This has been on my credit for a long time and I haven't even known. Now it is effecting if I am going to be able to get my home or not. Please help.
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