Back in May we disconnected our service in Whitewater, WI because our lease was up. A Charter Communications technician came out to do a service and we asked him if we could just turn the cable boxes in to him and he agreed, and gave us a work order for it.
Since May I have been recieving bills for "missing equiptment". I thought perhaps the tech. Had forgotten to log them in or someone had made a mistake. So a call was made to the Customer Support line, where we were told not to worry about it, that they had the boxes and to disregard the bill.
The next month I recieved yet another bill for the unreturned equiptment. We called Charter once again and again were told not to worry about it. It was taken care of. This went on until the end of July. I had finally recieved a collection letter on behalf of Charter Communications for the amount of the missing equiptment. So now not only was this a nuisance but it was damaging my credit.
Another call was made to Charter. My roomate and I both called a total of about 6 times in one day. Every time he called, he was told that it was taken care of. Every time I called they said they didn't have the boxes and that we owed the money. That is where it stands. A customer representative put in an order for research to be done, to search through their inventory for the missing boxes. They found ONE out of four boxes and one modem.
So at this point. They are still saying that we owe them the money for the boxes even though we physically handed them to the technician. Now, I don't know if the technician is a dishonest person, saw this as an opportunity and sold them, or if someone made a serious mistake when logging our boxes as returned. All I know is that this is a great injustice.
I can't believe that we did the right thing, exactly what we were supposed to do. We turned in our equiptment and everything, and yet we're being charged. It's not a little charge either, it comes to almost $700 for that equiptment. And now that its gone on to collections its damaging my credit. I just got a new car two weeks ago, and i couldn't get a car loan in my name because of something with my credit, which I thought was perfect. A week later I got the collections letter so i guess now I know why.
I also can't believe that up until now, every time we called Charter, they said that everything was fine and to disregard the letters. The customer service people have no answers for me. I am completely disgusted with Charter at this point and want nothing to do with their services ever again. I have family members and friends who have revoked their services from Charter because of what's happened to me in this situation.
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