My daughter purchased World Warcraft from your store in Pineville, NC. The sales associate told her that the game could be played as a stand alone. She gave it to my son as a present. We opened the package and in reading the manual found he had to play on-line and there was a monthly subscription fee. None of this information was available without opening the product. Neither of these options are acceptable in our situation.
I tried to return the product to the store. Unfortunately, my daughter being young did not save the receipt. They did try to do a phone number look-up but our home number did not show up. My daughter does not recall the sales clerk asking for a number. She does not recall the sales associate's name but does remember that he was a Warcraft fan. He spent about ten to fifteen minutes discussing the various characters and scenarios with her.
I spoke to the person doing returns, her supervisor and a senior store supervisor. At first I was told that with a store receipt I could exchange it for the same product. This, of course, would not solve my problem. Then I was told that if I had the receipt I could get a store credit but without one there was nothing they could do. I do not understand why the receipt would make it legal to provide us with a store credit but without one it is illegal. Evidently they do not have any problems with young customers being given incorrect information.
It was almost if they were running a script when they spoke to me. They basically kept repeating the same phrases over and over expecting me to give up.
At one point someone from the Media department was called over. I thought that they might try to ascertain who the sales associate was. The only question asked was if the game needed to be played on the Internet. Why, unlike the sales associate, would I lie about a thing like that?
This product would not have been purchased if my daughter was not mis-led by the associate. I find it amazing that nothing can be done to satisfy us as customers.
Because of the mis-information provided by the sales associate I have two unhappy children and a game that we cannot use.
In addition to this I did not appreciate another employee standing in the background and watching my discussions and laughing. I found this extremely disrespectful as well as unprofessional.
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