I rented 2 video games and purchased a previously rented game for my son. The games were PS2 games and were on special. The games were 2 for $10. Signs were all over the game section of the store. The game I purchased was also a PS2 game and was priced at $9.99. When I checked out, the total was around $21, which was what I expected it to be.
As soon as we walked out of the store, my son looked at the game he purchased and it had so many deep scratches on it that he was sure it would not play. So we went right back into the store to return it. The associate processed the return and told me that I was owed $4.99. That's when I pulled out my receipt and saw that they had not charged me correctly for the rentals.
I was charged $6.99 per rental instead of $5.00.instead of purchasing the game, the associate had processed the 3rd game as a rental. She was a new associate and had been left there alone by the manager. She tried to contact the manager to find out what to do but the manager was not answering her phone.
After a couple of attempts, she told me that the manager would be back in the store in about an hour. She would discuss the issue with her and then call me. After 2 days without a phone call, I went back into the store. Once again this same associate was there, but no manager. The manager had left a note stating that they would give me a store credit for $9.97. I told her that I wanted a cash refund because they had overcharge me for my rentals. She told me that Movie Gallery doesn't give cash refunds.
I was very upset and told her that was not acceptable to me. So she gave me the disrict manager's number. I contacted him and of course got his voice mail. It's been 2 days and I've heard nothing from them! I also sent an email to corporate to see if I get a response from them. Since I used my credit card, I plan to contact them and file a fraud claim against Movie Gallery.
I've never heard of a company that gives you store credit when they overcharge you for something. I need to check on that - because I don't think that's even legal!
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