First I called Cingular to complain about poor reception and was informed that this was probably related to the equipment I was using. Cingular issued me 3 new devices for 3 lines that had a problem, the 4th line kept the original phone.
All 3 devices turned up faulty within a 3 month period. I spent many hours and many occasions on the phone with customer service, was handed off to different departments, and even had to go to different store locations to try and resolve these issues, to no avail. My youngest daughter had a total device failure, and was without a phone for over a month. Still customer service was not willing to settle my issue to my satisfaction.
Then the beginning of September the same daughter entered college at Franklin Pierce in Rindge, NH. Cingular has absolutely no reception at this campus, so I was forced to switch my family plan to another wireless company. Since the switch occurred due to no service from Cingular, I am not responsible for disconnection charges on the 4 lines on my family plan.
Cingular turned my account over for collection within a month, without responding to my correspondence. The collection agency contacted me and referred me back to cingular after I faxed my letter that was send to cingular informing them of my reasons why no charges are owed. The same customer service department that gave me the run-around on many occasions, again put all blame on me and the situation is not settled.
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