Best buy alert!!!
My husband and I went to Best Buy (in Las Cruces, NM) in May. We were looking to buy a washing machine. When we found the washing machine we liked we talked to the salesperson on the floor. We were informed that the machine we had been looking at was the only one they had. The salesperson also informed us that they were reducing inventory and changing what stock they carried, therefore the washing machine we were looking at was discounted $200 since it would be sold out of the box. My husband and I accepted this and purchased our new washing machine (a Maytag Neptune GREAT MACHINE BY THE WAY) for $1000 (after taxes, etc).
Since purchasing the machine we have had to service it three times. The third time we needed service Best Buy informed us we needed to go through Maytag as our washer was under a year old. After getting the washer serviced we actually learned (thanks to our GREAT and WONDERFUL service man) that the washer we had purchased as NEW was actually two years old and no longer under Maytag warranty.
Well, I promptly contacted Best Buy to fix this situation. After all, they never advertise that they sell USED merchandise. Best Buys response? We purchased the washer out of the box therefore we should have know. (Gives new meaning to buyer be ware). Best Buy refused to exchange our washer for a new one. The only resolution we got was (1) they paid us the money we had to pay the repairman and (2) next time the washer breaks, and then they will replace it. Best Buy never said sorry, nothing.
I have since learned that Best Buy is known to sell used merchandise to their customers without letting them know. It may be wrong of me, but I feel better that I'm not the only one they've screwed. However, I think EVERYONE should be aware of this, and personally, I (and my entire family) will never ever shop at Best buy again.
So, if you ever need anything (like computers, appliances, electronics, etc.) DON'T go to Best Buy. You never know what you're going to get.
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