Run from this company. They promise, charge, and don't deliver. I contracted NRS to make my move from Nashville, TN to Rio de Janeiro, Brazil. I was attended by Scott Ezrol, who told me NRS was a full service company. Later I found that NRS is nothing more than brokers.
My pickup was made on 5/30/02, and problems started on the same day. NRS had contracted a third company, American Movers, to come to my house, pickup my belongings and store in their warehouse for a couple of days until NRS send a truck to collect the shipment.
After the pickup was made, NRS asked American Movers to take care of the delivery to Brazil, something that American Movers haven't done before, and was not hired to do. Basically, NRS didn't want to assume any responsibility, and instead of making the move, transferred the responsibility to another company
They also didn't respect their estimate. I informed NRS the volume I was shipping (210 cft) and they gave me an estimate of 1,500 pounds, for which they charged $2,300 (door to door service including insurance, customs clearance and documentation), promising that the weight was overestimated and that it had no risk of increase. I paid with my credit card.
After 3 weeks, my belongings were still at American Movers with no action or plan from NRS to deliver my belongings in Brazil. Scott Ezrol promised me several times to send me the schedules and never fulfilled. Moreover, NRS never paid American Movers for the pickup and storage service.
On 6/19/02,3 weeks after the pickup, NRS charged me an additional $1,080 for an increase of 700 pounds in the shipment weight, something they had promised that would not happen.interesting that they learned about the additional weight only after 3 weeks of the pickup.
Moreover, they were charging this additional weight on a higher rate per pound than it was agreed for the service. I called NRS and agreed with Scott Ezrol, to pay $855 (instead of $1,080) to complete the service. However, on the same day nrs charged $1,080 to my credit card without my signature and authorization. I tried several times to contact NRS to solve the problem leaving voice mails and sending emails, but they never replied.
After waiting some days for their solution without any reply, I was obliged to cancel the service with NRS on 6/24/02,4 weeks after the pickup. On that day, my belongings were still at American Movers warehouse waiting for NRS pickup. It's good to note that NRS promised to deliver my belongings in Rio de Janeiro no later than 7/6/02, which would clearly not happen.
NRS never bothered to answer my request to cancel the service and refund the money they collected from me. I had to open a dispute with my credit card against NRS to recover the amount they charged me without providing any service. Again, run from them, don't trust these liars, don't give your hard earned money to these deceivers. Especially if you talk to a guy called Scott Ezrol or Andy Magnacavallo.
Daniel
Rio de Janeiro, Brazil, Othe
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