I will start off by saying Direct TV only cares about getting your money. They don't care if you're a happy or upset customer, as long as they get paid every month.
I had my Direct TV satellite service connected about 5 months ago. All was fine until October. What happened, you ask? My signal went out. It went out on every channel except for my 5 local channels. Every other channel had no signal. I called many times to have this problem fixed. They had me reset my server, unplug everything and then some, and nothing worked. Then they said it was because of bad weather, though there hadn't even been any bad weather, so "water damage" to my outside line couldn't be the problem. They said they could fix this for $75. I said no way. They said they could drop the $75 down to $50 if I added the insurance plan to my account for $5 a month. I did, and I still said no way to paying the $50. After a heated phone battle, my signal started coming back in the next day! Wow! This lasted a whole week, and then it went out again.
By this time I was packing to move across town. I called to have them change my address so I could have my service moved to my new place. What did they say? I need a credit card in order to move my service! "WHAT?!" I said. I've paid my bill on time, every time, without a credit card, and now I can't move my service without one?! I asked what I should do now. They said I need to find someone who has a credit card and use theirs. I asked the agent if I could use his. Of course that didn't help. I then asked what I do since I have no way of using a credit card and now I can't move my service. "You will need to pay off the current month's bill and then have your service terminated."
Fine. But there's more. Even though I have no choice but to have it turned off since they won't let you transfer your service without plastic, I now am listed for bad credit since I was under contract for 12 months! They still want me to pay off my remaining contract after I was told I couldn't transfer my service?! What!? Oh, I don't think so!!!
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