What a joke of a store policy! I returned to the store in elgin il, spoke to the co mgr mike kranz who would not accept my return without the little white reciept. He said i would only get half of my money back. I even asked if i could bring the reciept from his credit card machine showing the purchase. He said no - i was not expecting my money back, but possibly a store credit at the very least, not being insulted by only giving me half of my money back on a purchase that was made in the store. This customer service was poor. Very very poor.
All i want is my money back - if he had handled the situation more like a manager i would not be writing - could he have called customer service? Could he have reviewed my credit card reciept and clearly saw that the one item i purchased that day was for the same amount on the credit card reciept that says "hobby lobby" on the top?!?! I want my money back, i think that a more customer service oriented person should be operating your store, after all those are the people that corporate puts their trust into to operate a successful business - i am a manager myself, and first and formost is customer service becuase without them you have no business.
Please call me on the number listed above to get this cleared up - i really hope that corportate is more willing to display their true customer service - oh and by the way, i didn't even get a little white reciept. The only one i got was from my credit card - maybe a quick staple of the two together could have cleared this up? Just a thought...
0 comments