I booked through a national company (Worldwide Moving Systems) and they unfortunately subcontracted my move to Freedom (I did not find this out until the movers actually showed up at my door). Freedom showed up at my condo building on a Monday to pick up my belongings and the movers were slow and unprofessional. They also broke an expensive lamp in the common area.
For the next week, I had to call everyday to get any information about a potential delivery date. No one ever returned my call. I dealt with Maria, who was confrontational and never gave me a straight answer. Finally, I was promised a delivery on the following Thursday.
Sure enough, I call on the Wednesday before to check on the status and Maria tells me the truck broke down. Maria never calls me back with any updates as she said she would and I had to continually call her to get ANY information about my belongings.
I repeatedly told Maria that I was starting a new job on the following Monday and I had to have my stuff before then. Nevertheless, they schedule my move for that Monday. Then, I was promised a delivery time between 6 and 8pm and my stuff didn't show up until close to midnight because the driver forgot that he had to make another run before mine. The driver also got lost multiple times (and I live on a major road in a major city).
All in all, this is the WORST WORST WORST experience I have ever had with a company. They do not care about their customers. Please I beg you to avoid at all costs!
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