In august we changed our service to a cheaper plan. We had already sent out our payment after we decided to change it my husband told the lady that and she said our new plan was 30 cheaper than our old she said she would credit us and sept's bill would be like $30 and then in oct it would go to our new price.
We also moved in sept and then we got our bill for sept and it was $30 so we payed it. Then come oct and the bill was 60 dolars which was supposed to be our normal bill we pay it then we get another bill saying we owe $90 for oct my husband called and talkes to the lady and she says ok its $30 and its due the end of the month then i called back had to argue with the guy because he kept interupting me and getting and attitude with and then when i basically told him to shut up and listen to me and i explained everything he told me that nov payment would be $60 and we didnt have another payment due.
Now its nov and i just got a bill online saying we owe $80 and now we are getting the story that when we moved that we had a bill leftover from the bill from the old address.
We also had a problem with them not sending bills for 2 and 3 months at a time then would send a bill for 2 and 300 dollars.
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