On October 23rd a Innovative Merchant Solutions sales rep shows up in my store with no appointment. I agreed to see her and listen to what she had to say. Of course we all want to save money on our merchant service fees. Anyway, we went ahead and signed the contract. She never once explained there would be a cancellation fee and neither did the 3rd party we spoke to on the phone. Within a week we had decided not to use their service.
I contacted them by phone and then faxed the an account closure letter. A representative called me and I explained we did not want to use their service, that the fees were not as good as they said. (this was after looking over my statement and then doing further comparison) I explained that their sales rep should have made an appointment so I could make a more informed decision and he said that that was not his problem.
I also told them I refused the new equipment and I was informed their would be a 20% re-stocking fee for something I didn't even open. I told him I was not going to pay anything and would have my bank stop any payments to them. He said go ahead and they would turn me into collection. Has anyone else dealt with them in this situation and if so how did you handle it.
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