After thousands of dollars and months of trying to troubleshoot the software from E-Commerce Exchange, Miva Merchant, Authorize Net and Innovative Merchant Solutions and Value Web, I finally just came to the realization that it would never work. Only to find out that Innovative Merchant Solutions charge a termination fee of $295.00
Even though the services never worked properly, Innovative Merchant Solutions think I owe them money. And they take it right out of my checking account without notice.
So I called them to ask for a refund and spoke to Vice President Steve Chappel. After an hour of explaining my position, he finally agreed to refund $200.00. I reluctantly agreed. However, this agreement was just a lie to get me off the phone.
I have contacted them many times to see if I can expedite this so called "review process" that this money is now in. Steve Chappel and his staff have been rude and evasive in my quest to solve this problem and hold them to their word.
Without getting into the details of the Innovative Merchant Solutions personal attacks against me, I have to warn you that this business relationship has been quite disturbing.
I am also concerned that other people might encouter this same problem with their services and customer services. Watch out doing business with any one of these companies. They will leave a bad taste in your mouth and a lot less money in your checking account.
By the way, I never choose to have a relationship with this company. The services were subed out to them by E-Commerce Exchange who now has also retracted their business relationship from Innovative Merchant Solutions. Funny that should happen!
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