UPS service is getting worst. It is impossible to speak to a representative, there is no phone number posted on their web site and they never give any specific reason or apology for poor service. The reason for this is because they are paid by the businesses that use their service to ship to the customer and since the business pays UPS, UPS has no loyalty to the end receiver which actually pays for the shipping. I ordered from TigerDirect.com overnight delivery and paid $50.00 for it but the package is stuck in another state and I can't get TigerDirect.com or UPS to answer where the package is. It's always the same answer with UPS, no one ever knows the actual location and there is no customer communication. This is also occurring with many ecommerce web sites. I have other complaints about UPS as well such as other customer's charging their shipping to my account and never a single apology from UPS and never a refund. I had to cancel my ups account because I was concerned about fraud and after many phone calls I finally was told by UPS that it was a simple mistake by UPS and that they could not just send me a check for the money they owed me but that I would have to call back again (4th phone call) to ask for my money at a later date.in fact UPS refused to speak with me about charges to my credit card for shipping charges from UPS until I had a statement in my hand, once I did, they then told me that it was their mistake and by then I had already had concerns about fraud and canceled my credit card and also my UPS account because it appeared that it was another shipper in another state was using my UPS number to ship their products to their customers. UPS has been sitting on my money for about 2 months now. I will no longer use UPS for my business shipping and I will not use ecommerce sites that us UPS as well.
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