On 1/12/10 I made my first purchase with tigerdirect.com. I ordered a monitor that was on sale. Now at the time of ordering *4pm east* it said order today ships today from their warehouse. It also said that i would receive the monitor on the 1/14/10 which was only 2days. Well on jan 14 the day my monitor should come I had checked the status on ups.com and the tracking stated that the (billing info was received, but no info at this time) so i call ups customer service and they did a trace to see where the package was. The rep had told me that they didn't have the package in their possessio and was never scanned at all.
So, I called tigerdirect.com and spoke to customer service rep who was rude
to begin with and didn't listen to what I was explaining to him. "He accused me of telling him that I received an empty box." I had told him I didn't receive anything. So he put in a request to reship out another order and promised it would go out the same day. Well today being friday the order hasn't processed and so I called again only to be told maybe next week they would ship. They said they were waiting for the funds.
Well they have the funds because they charged and cleared in my account the next day from when i originally purchased the item. I asked to speak to a supervisor and they got rude and declined me. So now I have to do a chargeback with my bank.
You know, I usually order from newegg.com and I really regret not doing so. This tigerdirect is such b.S. Everyone should really order from a company who shows their paying customers the respect they deserve. Obviously tiger doesn't do that.
Bottom line, If you are in a crunch for time and need the product asap pay for the shipping and go to newegg.com atleast they stick to their word. So much for a first time experience with them.
0 comments