Since November of I have been a Sprint PCS customer. My first negative experience was in the plan I chose. Not at all realistic, however I attempted to change it calling C/S. Wow, I have to pay $3.00 to talk to a rep. Unfair. I am convinced by this rep. That I can't change my plan at this time. I asked about my $30.00 rebate & was given a # to call. That # charges $1.99 per min. No thanks.
After months of contacting SprintPCS, I now have upgraded my plan to what should be suitable. This occurred about 1mo. Ago.
On approx May 8th, I paid my bill in full ($56.00) One day later I accessed my acct. On the Internet & my balance is $105.00.
I called to talk to C/S ($3.00 charge again) and I req. A detailed invoice. I have req. It on 2 other occasions and still have no record of the calls I am being billed for. I am told to access through Internet but that page states text page expired. I want to have detailed info. On my call charges. I feel cheated to say the least.
My service was disconnected 6/11/02 for non-payment. I will continue to be billed although I have no service. Today my bill is now $156.00 & I don't know why. I won't even call them. They don't know what they are talking about& are very poorly trained to deal with consumers. They lie & are the epitomy of Customer Service.
My rebate was recieved about 2 weeks ago. That was 7 months after I purchased my phone.
I feel frustrated and somewhat helpless. I will not give in to Sprint's abusive business practices. I tell everyone I know about them. They are despicable, cheaters & ripp-off creeps. Hopefully, enough people will band together & go after them for compensation. I feel like I have been financially raped.
Mary
Rancho Cucamonga, California
0 comments