Upon recieving a call from our Customer Service Rep from Qwest Comm. My boss and I happened upon multiple charges billed from ESBI Spec Serv & Prod. On the break down list we saw 2 charges for 34.95. After doing a quick search on the internet I found these reports concerning Local Biz USA. I placed a phone call as to inquire about what we were getting for our money. They gave me a description for the charge and a URL for the site. The 'website' built for us had been in place for roughly 15 months, was still in it's initial format and had NEVER been registered with a single search engine. This site was a generic build, with photos not of our Funeral Home. It had an email address for us at LBU.com domain, however, you are only able to check this mail through the Local Biz website. We have no authentication credentials for this site to even check. It seems these folks don't honor any type of Quid Pro Quo. Once again, they had a recording of someone not authorized to accept any billing for services recorded with a fast talking phone rep.
These are some of the main questions we composed and asked these fast talking scammers.
1.) Why is the website not registered with any search engine?
2.) When and if potential customers attempt to contact us for business needs through the website how are we to obtain contact information?
The rep we talked with was unable to answer our 1st question, which in my schooling is of UTMOST importance for website functionality. This rep unable to answer the question, began to talk with his supervisor to get answers.
The answer to the second question was just a great way to obtain already heated customers. Not that we could have unless someone had the direct URL. The answer?"Eventually, people will get tired of trying to reach you via e-mail and will contact you by phone." The interesting thing here is that we have two funeral homes, and our 'website' contact information was set up for the home that has no staff on site. Hence, no one to answer the phone line.
We did end up getting 1/5 of our total money back from them. Guess we'll see what happens from here as another victem of this scam continued to have issues even after this so called refund.
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