I ordered a remote control for my HP laptop computer. The charge was $23.68. The remote arrived promptly but did not work. I contacted the company using the E-mail address that they provide in order to receive a RMA so I could exchange the remote or obtain a refund. I wrote to the company three times. They never replied.
So, in desperation, I went ahead and mailed the remote back with a note explaining the situation. I stressed that I wanted a replacement if possible since I really wanted the remote control for my laptop. Several days later, I received a refund on my credit card in the amount of $14.99. The company deducted a "RESTOCKING FEE" for my return, despite the fact that the item was non-working and otherwise defective!
There is no way that the customer should be penalized in such a way when the merchandise does not even work and it is returned for that reason! Instead of resending me another unit, they simply ripped me off by charging me this ridiculous fee. I have today filed a chargeback dispute with VISA against them, and have been assured by VISA that the money will be returned to me once they receive my signed paperwork. I am sending in the paperwork in today's mail.
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