I called Verizon and asked for my plan to include Mexico for the duration of a short vacation. I had a hold on text messaging on my 14 year old daughter's phone. When verizon made the change to my phone, they removed the text hold on my daughter's phone. This is the second time they have made this error. I receive my bill via e-mail and pay it on time without printing the 20 pages. When I received one bill that $300 more than normal, I printed the bill and discovered the error. Verizon admits the mistake on their part but will only credit half the charges. If this has happened to me twice, how many other customers are they overcharging?
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