Complaint / review text:
Verizon wireless is allowing spam text messages to be sent to their customers and not offering credits on those spam messages. They are requiring customers to pay for these messages even though they are unsolicited and unwanted.
The only way to keep from being charged for the spam text messages is to block all text and picture messaging from coming in on my phone numbers. This means that I cannot take advantage of the service on my phones because of the spam being charged to the numbers. I want to be able to communicate with my grandson via text messaging but because Verizon will not credit the spam messaging I cannot afford to have the service active for fear of unlimited spam messages being able to be sent to my two cell numbers. I am on the "no call" list but that does not seem to do any good.
According to a supervisor named "Anthony" at Verizon customer service in Arizona, ID #4864, Verizon will not credit these unsolicited and unwanted text messages. Verizon policy is either block the entire service or pay for the spam. Verizon knows there will be spam messages and they want the revenue from these fraudulent charges.
This sounds like Verizon is participating in fraudulent actions being taken by companies around the world by allowing them to send these unsolicited messages to Verizon customers. If Verizon was not trying to be fraudulent they would immediately credit these charges when asked by their customers to do so but according to Anthony their policy is to make you pay for these unsolicited messages.