I signed up for Mutual Warranty's signature plan effective 7/31.
On 8/28/06 I had difficulty contacting the company. Toll free number reverted to dial tone no matter what number was pressed. Web site showed fax request but download function did not work. When I finally reached a representative, I reported the problem with the phone, web site, and requested service on refrigerator. No call from technician.
On 8/30/06 I called the company again that I hadn't heard from technician. I was told that they were all busy. I requested service on my air conditioner which had gone out in 100 degree heat.
On 9/1/06, still not having heard from a technician to schedule service, I called again and was given permission to contact a local service provider. The technician was to call mutual warranty on his arrival for verbal approval of his service.
On 9/5/06 local technician came. Upon his arrival, I began trying to reach Mutual Warranty. There was a fast busy signal for the toll free number. The web site was down. I did an additional web search and discovered multiple complaints against the company: not based in Denver as noted; failure to pay contractors after authorized service; failure to schedule service in a timely fashion; failure to respond to complaints.
I filed a complaint with the Colorado Attorney General and Better Business Bureau
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