Complaint / Review
Lew Magram
False promises & guarantee

I purchased a dress from them and returned it when it didn't fit.

I received nothing back from them for 5 months, when I finally got a 'gift certificate' for the $139.90 I spent, but they said it was only good for 6 months. I couldn't find anything in the catalogs that I liked until recently.

I called to order and was told I couldn't use the gift certificate because it is expired. I said they owed me the $139.90 and I wanted either cash or merchandise and they said sorry, there was nothing they could do.

I spoke 3 people then finally with a manager, John Utelli and he said they sent me the certficate when they aquired the company in good faith and that they didn't have to, so it was my fault I didn't use it during the 6 months. I told him that if they aquire a company, they should satisfy the customers they aquired as well.

I have reported them to the better business bureau for bad practices. I would suggest the same for anyone else who has been wronged by them.

Teri
Woodinville, Washington