Complaint / Review
AT&T / Sbc Nv
Merge between AT&T and SBC causing online banking payment issues

I use online banking to pay AT&T. The payments weren't getting credited to my AT&T account although I had confirmation numbers for the payments.

Working with the bank we found that AT&T and SBC (although claimed to be merged) have different payment addresses. My bank was sending payment to AT&T/SBC-NV and not AT&T. AT&T and AT&T/SBC-NV are not able to transfer payments among themselves.

After phone calls and faxed proof of payment from myself and my bank we were told that AT&T/SBC-NV would have to refund my 3 payments and then I could pay AT&T. AT&T/SBC-NV said this would take 2 to 3 weeks for them to research and refund the payment.

I was receiving phone calls daily from AT&T demanding payment. Each time I told the caller what was going on and giving them my claim number that AT&T had given me, asking them to document this so that the demand phone calls would stop.

The demand phone calls didn't stop. I called a AT&T representative who was very sympathetic and I ended making a payment with her just so the phone calls would stop.

AT&T/SBC-NV to this day has not refunded my money for payments I made through on line banking to the wrong AT&T.