I contacted this company one month before my move, spoke with Ben. He was friendly and helpful during our first conversation. However, he never mentioned he worked for a broker, not a moving company.
When it came close to my moving date (they ask you to give several days you would be available for pick up) I called Ben to find out exactly what date they were coming so I could be ready. Helpful Ben had disappeared, replaced with irritated, why are you wasting my time Ben.
He ended up giving me another number to call, when I called that the man who answered "scolded" me for calling his personal cell phone, and demanded to know how I got the number before even helping me.
They sent to me Pony Xpress Van Lines, a company out of the Chicago area for my move from Michigan to South Carolina. This company has been nothing but a nightmare. Many of the things I was told from Empire, including the first flight of stairs free and delivery in 7-10 days has been false. The first 5 steps only are free. I was charged for the stairs when all I had upstairs was a bed and dresser. I even said I was going to bring them down myself to avoid the charges and the mover was very adamant about not having me carry them myself. He still charged me.
As for the 7-10 days I was told it would take for delivery, it is now day 15 and I have yet to hear when my delivery will be. Each time I call the company it is another 4-8 days, and when I call 4 days later, I'm told it will be another 4-8 days.
I contacted Ben at Empire about this and still have yet to receive a reply. This company will go up the wall to get you as a customer, and once you are, you will be ignored and forgotten. The customer service you received on booking will all but diminish.
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