My family and I were moving from south Orange county California to Nampa Idaho. We contacted Authorized movers to do this move for us, and were quopted a great delivery time, at a great price. Our things were to be picked up on October 4 between 2-4. When the company got to our residence they were not from Authorized movers, but from King Van Lines aka Moving Star. The men did not come until after 6pm to move our things. They seemed like very nice people, and moved our things great. Our problem with Authorized movers did not come until it was time to deliver our things.
We were quoted a price of $1570.00 for our move, and that was to include the stairs as we were moving up three flights of stairs. The man from authorized movers named Matthew gave me that quote, with the delivery date of 10/19/07 or sooner. My family and I moved into our new home on 10/15/07. We did not get a call or any other information about our things.By 10/17/07 I called the moving company to find out the ETA of our things. I was told at that time that my property would not be to Idaho for another two weeks. At this point I reminded them of my quote from Matthew. They told me that Matthew could not give a quote for delivery time to Idaho, and that he was wrong to do that. They did finally get my property to me by 10/21/07. They sent one man to deliver our things. Some of our property includes a king size mattress, and three cushion couch with two recliners, and other very heavy things. The man could not move our things up the stairs by himself, nor would he. He informed us that the cost fr moving our things up the stairs was $75.00 per five stair. We were not informed of this prior to the move, we were told that the stairs were inculded in the price. Needless to say he did not move our things up the stairs so my husband and I did all the move ourselves while our two young children had to sit in a playpen. We have filed a claim asking for reimbursement for having to do the move ourselves, but as I'm sure others know this process takes time, so now we are just waiting. I just hope that people STOP using Authorized movers so that they can no longer do this to people.
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