Number one, Cingular has the worst customer service of all the wireless companies. They have a few lawsuits against them which are in motion. They did not update my minutes online when they claim they do every 24 hours. When I first started with them, I did not check, therefore, it was my fault that I went over 500 minutes costing me 40 cents/min. The following month was on them being they did not update my remaining minutes as claimed. They were not helpful at all.
I cancelled after three months and over $1,000. Cingular hung up on me mid-conversation when I asked to cancel the service. They asked, "Would you like to cancel immediately?" I replied, "Yes." Next thing you know, the call is over! No option to keep the same number, forward a new one, no thank or goodbye! My billing cycle ended on JULY 21. I received a bill statement which was printed on 07/21/06 stating that my bill was overdue!
The day I cancelled is the same day they sent out a bill claiming that I was OVERDUE??? Come on. There is much more but I am extremely unhappy with their treatment of me; a paying customer and the ridiculous time I had to spend arguing with them about various charges. I advise you to go elsewhere. And no company can send you a bill the day it is due stating you are overdue and threatning to send you to a collections dept.
0 comments